Our warehouse operates Monday to Friday from 8am - 6pm and we aim to process and ship orders within 24-48 hours. Once shipped the arrival time varies from country to country.

All our orders are tracked and once shipped you will receive an email with your tracking details. Kindly check your spam folder if you did not receive your tracking details or email us for help.

The below is a guide.

UK - 48 hrs Royal Mail Tracked

USA - 7-10 working days -Royal Mail Tracked

or 3-5 Days with DHL

Rest of the World 7-20 working days depending on location.

We are sure that you’ll fall in love with your Cult Candy Cosmetics item(s), but if you are unsatisfied with your purchase for any reason, please get in touch with us by email: Send us an email

We will accept returns and issue you a full refund (excluding delivery). The container must still be full and unused (including all original packaging) to qualify for a refund.

For hygiene reason we cannot accept opened/used products.

The customer is responsible for return postage costs unless the item arrived damaged or a wrong item was sent.

You can read our full refund policy here.

In the unlikely event that your item arrives broken or damaged we will be organise the return for you. In case of damage, we will cover return postage costs.

Please email us at info@cultcandycosmetics.com as soon as you have received your item(s).

We will guide you through the process.

If you believe your shipment is lost please contact our customer service team on the email below.

info@cultcandycosmetics.com

We promise to get back to you within 24 hours